Job Title : IT Support Analyst Associate6993
Location : San Diego CA
Duration : 12 Month (Possibility of extension)
Job Description:
Top 5 Required Skills
1. Customer Service
2. Communication
3. Operating Systems Knowledge (Microsoft Windows Mac Linux)
4. Hardware Deployment and Configuration (Desktop Laptop Mobility Printers)
5. Networking Configuration and Management
Technologies
- Microsoft Windows
- Microsoft Active Directory
- Microsoft SCCM/MECM
- Linux
- Mac
Keywords
- CompTIA A Microsoft Windows Apple Mac Linux iOS Android Active Directory Laptop Desktop Printer Networking PowerShell Bash Batch Imaging Break/Fix Troubleshooting Customer Service
Education Requirement
- High School Diploma or equivalent.
Required Years of Experience
- 1 Years of relevant IT experience
Driving Requirements
- Are there driving responsibilities no matter how minimal with this role yes
- (If Yes)How many hours per week < 4
- (If Yes) Select type of vehicle use below:
- Qualcomm Vehicle to be used
Job Description Overview
- Provides technical assistance to computer users.
- Answers questions or resolves computer problems for clients in person or via telephone or electronically.
- May provide assistance concerning the use of computer hardware and software including printing installation word processing electronic mail and operating systems.
- Follows standard operating procedures.
- Supports troubleshooting efforts to identify routine problems.
- Provides first level support to resolve problems with products applications and devices.
- Supports documentation of details of incidents status of service requests and resolutions and follows escalation procedures.
- Assists with processing incoming requests.
- Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
- Supports efforts to meet key performance indicators (e.g. performance availability capacity).
- Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
- Contributes to the knowledge repository for routine technical support.
- Escalates routine problems as necessary to appropriate resource (e.g. support team vendor).
- Completes routine technical tasks assigned by more senior personnel.
- Manages minor distractions prioritizes tasks and deals with setbacks in a timely manner with assistance from more senior personnel.