ServiceNow Developer

Job Title: Sr. ServiceNow Developer
Location: Remote

Duration: Long term

Job Description:

Responsibilities:

• Architect solutions across ITSM HRSD and Custom Applications to streamline operations and enhance user experience.
• Lead the design and implementation of complex ITSM workflows to ensure timely escalations and communications minimize service disruption and optimize service delivery.
• Lead customization and configuration of Discovery Event Management and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management.
• Collaborate with SecOps teams to automate ticket routing and improve detection workflows.
• Drive HRSD improvement to Case Management Onboarding and Employee Experience by leveraging data analytics to optimize the employee experience.
• Manage small projects to build Custom Applications align requirements to business needs design solutions with an architect drive delivery and create standard operating procedures with Platform Admins.
• Lead integration of new modules store applications integrations and spokes.
• Interface with executive stakeholders to align ServiceNow solutions with business goals and emerging trends.
• Lead for the most intricate rare and complex issues that require deep platform knowledge and problemsolving expertise.
• Mentor junior developers providing guidance on advanced scripting techniques and best practices.
• Design simple solutions with Solution Architect; align tools capability to business process needs.
• Oversee development and data management for integrations between ServiceNow Platform and other systems tools or services (like Workday or Active Directory)
• Creates and maintain technical documentation in Knowledge Base

Key Skills:

• Experience creating APIs.
• Workforce optimization experience.
• Process optimization experience.
• HR and Workday
• ITSM working with portals and workspaces.
• Performed custom rally integrations.
• HR Integrations with Power BI.
• HR Integrations with Snowflake.
• Helping to improve reporting in Snowflake.

Qualifications:

• 8 years experience building or maintaining Rest APIs
• 8 years experience with webbased development languages (JavaScript HTML CSS AJAX HTTP XML)
• 8 years experience with SQL and relational databases
• 5 years experience with IT Service Management (ITSM) & with HR Service Delivery (HRSD)
• ITIL related certification Foundations or higher
• Certification: ServiceNow Certified Application Developer (included recent Deltas)
• Experience with Integration Hub Managed and Custom Spokes
• Experience building Custom Applications including new roles tables metrics & reporting.
• Ability to present and explain technical information to diverse audiences.

Preferred Qualifications:

• 8 years experience in IT software development or ServiceNow administration
• ServiceNow Certified System Administrator & Certified ServiceNow Developer
• 3 Additional Certifications within ServiceNow modules HR IMPLEMENTATION WORKSPACE IMPLEMENTATION
• Experience with Agile / Scrum methodology.