Job Title: Sr. ServiceNow Developer
Location: Remote
Duration: Long term
Job Description:
Responsibilities:
- Architect solutions across ITSM HRSD and Custom Applications to streamline operations and enhance user experience.
- Lead the design and implementation of complex ITSM workflows to ensure timely escalations and communications minimize service disruption and optimize service delivery.
- Lead customization and configuration of Discovery Event Management and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management.
- Collaborate with SecOps teams to automate ticket routing and improve detection workflows.
- Drive HRSD improvement to Case Management Onboarding and Employee Experience by leveraging data analytics to optimize the employee experience.
- Manage small projects to build Custom Applications align requirements to business needs design solutions with an architect drive delivery and create standard operating procedures with Platform Admins.
- Lead integration of new modules store applications integrations and spokes.
- Interface with executive stakeholders to align ServiceNow solutions with business goals and emerging trends.
- Lead for the most intricate rare and complex issues that require deep platform knowledge and problemsolving expertise.
- Mentor junior developers providing guidance on advanced scripting techniques and best practices.
- Design simple solutions with Solution Architect; align tools capability to business process needs.
- Oversee development and data management for integrations between ServiceNow Platform and other systems tools or services (like Workday or Active Directory)
- Creates and maintain technical documentation in Knowledge Base
Key Skills:
- Experience creating APIs.
- Workforce optimization experience.
- Process optimization experience.
- HR and Workday
- ITSM working with portals and workspaces.
- Performed custom rally integrations.
- HR Integrations with Power BI.
- HR Integrations with Snowflake.
- Helping to improve reporting in Snowflake.
Qualifications:
- 8 years experience building or maintaining Rest APIs
- 8 years experience with webbased development languages (JavaScript HTML CSS AJAX HTTP XML)
- 8 years experience with SQL and relational databases
- 5 years experience with IT Service Management (ITSM) & with HR Service Delivery (HRSD)
- ITIL related certification Foundations or higher
- Certification: ServiceNow Certified Application Developer (included recent Deltas)
- Experience with Integration Hub Managed and Custom Spokes
- Experience building Custom Applications including new roles tables metrics & reporting.
- Ability to present and explain technical information to diverse audiences.
Preferred Qualifications:
- 8 years experience in IT software development or ServiceNow administration
- ServiceNow Certified System Administrator & Certified ServiceNow Developer
- 3 Additional Certifications within ServiceNow modules HR IMPLEMENTATION WORKSPACE IMPLEMENTATION
- Experience with Agile / Scrum methodology.
Regards
Vara