International Customer Support Executive

Overview:

Key Responsibilities:

• Manage international customer inquiries via various communication channels
• Assist customers with product information orders and issue resolution
• Build and maintain strong customer relationships to foster loyalty
• Coordinate with internal teams to address customer needs effectively
• Contribute to the development of international customer support strategies
• Monitor customer satisfaction and identify areas for improvement
• Provide multilingual support to cater to diverse customer bases
• Resolve escalated customer issues with professionalism and empathy
• Collaborate with sales and marketing teams to support international initiatives
• Ensure adherence to international service level agreements
• Collect and analyze customer feedback to enhance service quality
• Conduct trainings for internal teams on international customer support best practices
• Stay updated on international market trends and cultural nuances
• Prepare regular reports on international customer support performance
• Participate in international events and trade shows to represent the company

Required Qualifications:

• Bachelors degree in Business Administration Communication or related field
• Proven experience in international customer support or related roles
• Fluency in at least two international languages
• Demonstrated ability to effectively communicate across cultures
• Proficiency in customer relationship management (CRM) software
• Strong problemsolving skills with a customercentric approach
• Excellent time management and organizational abilities
• Ability to work flexible hours to accommodate international time zones
• Highly developed cultural sensitivity and global mindset
• Familiarity with international trade regulations and compliance standards
• Effective negotiation and conflict resolution skills
• Solid understanding of international customer behavior and preferences
• Experience in training and mentoring teams on international customer support
• Ability to travel internationally as needed
• Strong analytical skills and attention to detail

multilingual communication,customer relationship management,cultural sensitivity,time management,customer support,customer satisfaction,management