Digital Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About SPOCTO ()
SPOCTO a Yubi Company () is a big data analytics company on a mission to revolutionize the digital debt collections industry. As a fintech company that uses Artificial Intelligence (AI) & Machine Learning (ML) to enhance customer reach engagement and interaction; Spocto is a pioneer in disrupting the debt collections industry with intelligence. With a purposeful approach towards digitizing rural India through banks & NBFCs our solutions are already test marketing various products to revolutionize eCollections. Our spirit of innovation & passion to help organizations create greater business impact is reflected through our domain expertise success rate client confidence and newer age solution driven approach towards the business. With proprietary algorithms we strive to bring dignity into the debt collections process ensuring better customer experience and resulting in improved customer relation and retention.
As we continue to grow and disrupt the market through our innovative solutions we are now part of Yubi India s first and largest institutional debt platform that provides fullstack debt infrastructure across discovery execution and fulfillment.
About YUBI ()
Yubi formerly known as CredAvenue is redefining global debt markets by freeing the flow of finance between borrowers lenders and investors. We are the worlds possibility platform for the discovery investment fulfilment and collection of any debt solution. At Yubi opportunities are plenty and we equip you with tools to seize it.
In March 2022 we became India s fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million.
In 2020 we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our twosided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy which means investors can lend invest and trade bonds all in one place. All 5 of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.
Yubi Loans Term loans and working capital solutions for enterprises.
Yubi Invest Bond issuance and investments for institutional and retail participants.
Yubi Pool Endtoend securitisations and portfolio buyouts.
Yubi Flow A supply chain platform that offers trade financing solutions.
Yubi Co.Lend For banks and NBFCs for colending partnerships.
Currently we have boarded over 4000 corporates 350 investors and have facilitated debt volumes of over INR 40000 crore.
Backed by marquee investors like Insight Partners B Capital Group Dragoneer Sequoia Capital LightSpeed and Lightrock we are the onlyofitskind debt platform globally revolutionizing the segment.
At Yubi People are at the core of the business and our most valuable assets. Yubi is constantly growing with 650 likeminded individuals today who are changing the way people perceive debt. We are a fun bunch who are highly motivated and driven to create a purposeful impact. Come join the club to be a part of our epic growth story.
About the job
Role Charter
As the Digital Operations Leader at SPOCTO you will be responsible for driving the digital operations of our organization with a focus on leveraging digital channels to enhance customer experience drive revenue growth and optimize cost structures. You will lead a team of digital operations specialists and collaborate closely with crossfunctional teams to recommend and implement digital strategies that align with our business objectives.
Key Responsibilities:
Driving Digital Operations:
Lead and oversee all aspects of digital operations including strategy development implementation and optimization.
Identify opportunities to streamline processes automate workflows and enhance operational efficiency through digital solutions.
Evaluate and recommend the right digital channels and platforms that will result in higher resolution rates improved customer satisfaction and increased revenue generation.
Stay informed about emerging digital trends and technologies and assess their potential impact on our digital operations.
Develop and implement strategies to achieve revenue targets while maintaining a costeffective digital operations structure.
Monitor key performance indicators (KPIs) related to revenue generation cost efficiency and profitability and take corrective actions as needed.
Inspire and motivate the digital operations team to achieve performance targets and deliver exceptional results.
Provide leadership guidance and support to team members fostering a culture of collaboration accountability and continuous improvement.
Qualifications:
Bachelors degree in Business Administration Digital Marketing Operations Management or a related field
Proven experience in digital operations management with a track record of driving revenue growth and optimizing cost structures through digital channels.
Strong leadership skills with the ability to inspire and rally teams to achieve targets and deliver results.
Excellent analytical and problemsolving abilities with a datadriven approach to decisionmaking.
Solid understanding of digital technologies platforms and trends with the ability to recommend and implement effective digital strategies.
Exceptional communication negotiation and stakeholder management skills.
About the job Role Charter As the Digital Operations Leader at SPOCTO, you will be responsible for driving the digital operations of our organization, with a focus on leveraging digital channels to enhance customer experience, drive revenue growth, and optimize cost structures. You will lead a team of digital operations specialists and collaborate closely with cross-functional teams to recommend and implement digital strategies that align with our business objectives. Key Responsibilities: Driving Digital Operations: Lead and oversee all aspects of digital operations, including strategy development, implementation, and optimization. Identify opportunities to streamline processes, automate workflows, and enhance operational efficiency through digital solutions. Evaluate and recommend the right digital channels and platforms that will result in higher resolution rates, improved customer satisfaction, and increased revenue generation. Stay informed about emerging digital trends and technologies, and assess their potential impact on our digital operations. Develop and implement strategies to achieve revenue targets while maintaining a cost-effective digital operations structure. Monitor key performance indicators (KPIs) related to revenue generation, cost efficiency, and profitability, and take corrective actions as needed. Inspire and motivate the digital operations team to achieve performance targets and deliver exceptional results. Provide leadership, guidance, and support to team members, fostering a culture of collaboration, accountability, and continuous improvement. Qualifications: Bachelor's degree in Business Administration, Digital Marketing, Operations Management, or a related field Proven experience in digital operations management, with a track record of driving revenue growth and optimizing cost structures through digital channels. Strong leadership skills, with the ability to inspire and rally teams to achieve targets and deliver results. Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making. Solid understanding of digital technologies, platforms, and trends, with the ability to recommend and implement effective digital strategies. Exceptional communication, negotiation, and stakeholder management skills.
Employment Type
Full Time
