International BPO

International BPO Job Description

Overview:

Key Responsibilities:

• Handle inbound and outbound international calls
• Address customer inquiries and provide information about products/services
• Meet or exceed customer service and productivity goals
• Coordinate with internal teams to resolve customer issues
• Utilize multiple systems and tools simultaneously to efficiently assist customers
• Adhere to international compliance standards and regulations
• Participate in training to stay updated on product knowledge and processes
• Manage and update customer information in the database
• Collaborate with team members to achieve collective objectives
• Contribute to process improvement initiatives
• Adapt to different time zones for customer support
• Handle escalated issues and provide appropriate solutions
• Ensure customer satisfaction through effective communication
• Follow company policies and procedures at all times
• Provide feedback to improve customer experience and service delivery

Required Qualifications:

• Bachelors degree in Business Communications or related field
• Proven experience in an international call center or BPO environment
• Fluency in English and at least one other international language
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fastpaced environment
• Problemsolving skills and the ability to remain calm under pressure
• Customer serviceoriented mindset with a focus on customer satisfaction
• Team player with the ability to collaborate effectively with diverse teams
• Proficiency in using customer service software and CRM systems
• Understanding of international compliance standards and regulations
• Flexibility to work in shifts and adapt to different time zones
• Excellent listening skills and the ability to empathize with customers
• Strong organizational and time management capabilities
• Attention to detail and accuracy in data entry and documentation
• Willingness to continuously learn and adapt to new processes and technologies

communication,multitasking,customer service,teamwork,customer satisfaction,bpo,teams,compliance