Ship Agency Operations Supervisor

• Represent Milaha agency for the various monthly meetings with Port Authorities
• Liaise with Port, Customs authorities for obtaining vessel suitability approvals, Port clearances to call at the Port, and make sure that vessel carry necessary documents and follow operation requirements
• Prepare Proforma Disbursement Account (PDA) details for all Agency vessels and forward to Shipping Accounts to provide PDA to the principals
• Coordinate and liaise with Finance to ensure all port charges/funds received from principals and approve berthing schedule accordingly
• Negotiate and communicate with charters & principals regarding the Port charges, Agency charges and confirm vessel agency appointment
• Negotiate with Port operators on behalf of charters and principals for the clarification, fixation of various charges & other issues related to the cargo operations
• Plan, notify and coordinate with Liners, Principals & Masters for vessel pre-calling arrangements and smooth vessel operations without delays
• Attend RORO Lines safety awareness meeting & deliver Milaha presentation
• Fully responsible for the implementation, conducting & feedback of safety regulations instructed by the Agency RORO Lines for their cargo operations
• Coordinate with principals and arrange necessary requirements such as crew change, Medical assistance, shore leave, gate passes, etc. through coordinating with Crew Handling section
• Coordinate with Terminal to arrange pilot for a smooth berthing and as well as sailing out the vessel on timely manner
• Responsible for operation planning and monitoring to prevent cargo claims and vessel damage claims
• Process all documentation with claims department as required
• Review stowage (and securing and lashing plans if applicable) made vessel planner with assigned Port Captain and/or Master with harbour authorities & Sr. Cargo controller (Port)
• Responsible for preparing Vessel forecast reports and Sailing schedules
• Arrange after sail reports to Principals and follow up with them for the status of final disbursement payments
• Maintain relationships with carrier vendors and consistently resolve customer issues
• Provide recommendations on new subordinate hires and ensure the availability of all resources required to perform assigned tasks and activities
• Supervise subordinate staff, assign work activities, monitor performance and review results
• Act as a coach to subordinates, identify their training and career development, recommend training courses and follow-up on their personnel records such as timesheets, discipline, vacations, leaves and absenteeism
• Perform job related duties as assigned