Senior Technical Analyst

• Liaise extensively with external or internal customers, analyzing customers' existing systems and business models
• Develop / administer system integrations and coordinate with business in fixing issues if any
• Gather, document and maintain the necessary information to enable the project team (business and IT staff) to undertake the project and deliver successfully.
• Application configuration/setup for all application projects in the various instances of the release life Cycle
• Document proposed changes to the requirements and solution to enable impact analysis and revised business case, specifications, budgets, timescales and plans to be prepared and authorized.
• Develop the processes necessary to efficiently operate the proposed solution including user guides, manuals, training materials and implementation and data conversion aids.
• Raising Service Requests with Application Support/SI for different issues and following up till resolution
• Technical support for preparation of different Customized Reports as required by business, Provide end user training for integrations and new developments as and when required
• Demonstrate application functionality, solicit feedback and ensure that project sponsor requirements are met. Work with business and IT staff to enable thorough testing and successful implementation of the solution
• Investigate on recurring application issues, look for resolution and escalate to another level if needed with recommendations for development to solve the root cause of the issue
• Analyses testing results to ensure the solution meets the needs of the business
• May meet regularly with internal team to update on work statuses and deliverable and discuss work progress and obstacles and enable thorough testing and successful implementation of the solution
• Liaising with other IT staff such as Technical Support and Application Service Delivery to produce new systems
• Develop the processes necessary to efficiently operate the proposed solution including user guides, manuals, training materials and implementation and data conversion aids
• Configuring users access rights to applications according to Milaha's Policies and Procedures for Applications Access
• Perform other job-related duties as assigned