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You will be updated with latest job alerts via email2-3years
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Salary Not Disclosed
1 Vacancy
THE PERSON
Are you a detailorientated customer advocate who loves to learn and is fulfilled by solving problems Do you consider yourself an articulate concise communicator who builds trust and buyin by exuding empathy for our clients and teammates If you are a selfdriven persuasive passionate and customerfocused technical specialist with a knack for visualizing solutions then we want to talk to you!
Our ideal Help Desk Specialist candidate is:
Our culture values dedicated team players who seek to communicate actions that implement solutions. We are looking for someone who believes in small businesses and the impact they have on society and who enjoys the responsibility of making daily contributions. Our ideal candidate is willing to acquire deep product knowledge to problem solve and support the rollout of upgrades and enhancements. You ll fit right in if you love technology thrive on building relationships take pride in happy customers and gain fulfillment in helping others!
The job responsibilities of the Help Desk Specialist position include but are not limited to:
QUALIFICATIONS
Required:
Preferred:
WORKSITE
THE COMPANY Clarity Voice
Clarity Voice is one of the pioneers of cloudbased VoIP phone systems and our dedicated team is the reason behind our success.
We offer profitsharing bonuses a 401K matching program medical dental and vision plans and many other benefits. We value a worklife balance and support flexible work schedules telecommuting and offer a generous paid time off package. Our professional development program helps our employees advance their skills and grow their careers. We provide coaching mentoring and training events to help them realize their greatest potential.
We re not all work and no play though we celebrate birthdays life events and professional accomplishments and are always open for new ideas to engage with each other. We have quarterly state of the company meetings to keep everyone abreast of new upcoming initiatives customers and ideas as well as congratulating team members for their contributions and informing them of organizational accomplishments. We also conduct engagement multiplier surveys to ensure our team members have a voice YOU suggest and WE listen. We encourage a collaborative team environment.
To encourage career growth we have instituted a Badge program and have a knowledgebased company wiki to help us stay on the leading edge of technology. We utilize Slack to communicate in the remote environment so our team never feels alone and we love supporting a positive collaborative working environment.
At Clarity Voice we are passionate about serving our customers and doing the right thing. We re a valuesbased company where culture is everything. We value each individual for their unique character traits and believe our culture is defined by the people who are part of it. The Clarity team is bound by a Code of Values and supports the companys vision of becoming the most respected most referred cloud phone company in North America.
WHY Clarity Voice
Clarity Voice stands out because of our culture and core values:
DIVERSITY AND INCLUSION
As an organization and group of talented team members we embrace our differences as strengths. We have a zerotolerance policy for any type of bullying harassment or discrimination of any protected classification. We promote an inclusive culture of trust respect transparency and collaboration enriched by our differences in gender age ethnicity personal preferences disabilities and lifestyles.
We re an inclusive group of smart bright people who are humbly confident passionate about solving problems and like to share our knowledge. If you re interested in progressing your career at a company that rewards quality work over quantity and genuinely cares about you and your future apply now we would love to learn more about you!
Benefits: Medical dental and vision plans; 401k matching program; paid time off profit sharing short and longterm disability and life insurance to name a few.
Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.
We look forward to hearing from you!
Key Words: PBX Telecommunications Phone Telephone IP Telephony Systems Voice PSTN VoIP Hosted VoIP Voice over IP Customer Support Customer Satisfaction
Full Time