Define the strategy of the Sustaining Engineering group, as a part of the overall direction set for the wider organization
Act as an escalation point for key customers and internal escalations, occasionally over weekends
Be an advocate for your group and shape the overall Support strategy along with other senior leaders
Hire, organize, grow, nurture and lead a diverse set of technical contributors to provide excellent customer support for the platform at the heart of cloud and enterprise computing
Be involved with contracts, customers and executives across the table in renewal and sales discussions
Influence others and be a committed, vocal leader across the organization
Define and ensure adherence to company and team processes
Use analytics to shape and drive the team and business
Be comfortable and confident leading and working across geographically dispersed teams
Work from home with global travel up to 20% for company and industry events and customer meetings
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