VIP Account Manager Hindi for Growe

Growe has been a pioneering force in the iGaming industry since its inception in 2019. Our journey has seen us evolve from a modest startup with 10 employees in one location to a powerhouse of nearly a thousand professionals spread across 7 regions. Specializing in launching and developing iGaming brands in emerging markets such as Africa Asia and Latin America Growe has achieved remarkable success adding over 300 employees and 3 new locations to our map annually. Our main hubs are located in Warsaw Dubai and Cyprus with operational centers expanding into Tanzania Ghana Sao Paulo and Chile. Originally an exclusive representative for the PariMatch brand known as PMI we now represent multiple brands develop our own platform and introduce innovative payment solutions. We are on the lookout for a dynamic digital advertising specialist to join our fastgrowing team.

Key Requirements:

• At least 1 year ofprevious experience supporting VIP clients in the iGaming niche.
  
• Proven experience in Account Management Customer Relationship roles preferably in the iGaming industry.
• Strong understanding of the iGaming and Sports betting market.
• Understanding of iGaming Industry KPI metrics and terminology.
• Analytical mindset with the ability to interpret data and trends.
• Proficiency in using customer relationship management (CRM) software communication software and other related tools.
• Knowledge of regulatory compliance as we work with sensitive information.
• Excellent negotiation communication and interpersonal skills.
• Customercentric mindset.
• Ability to work flexible hours to accommodate VIP customers and travel to VIP events if required.

Responsibilities:

• Building strong relationships with highvalued customers and understanding their needs preferences and gaming habits to provide personalized services.
• Acting as the primary point of contact for VIP customers within your segment ensuring timely and effective communication.
• Providing accurate and regular feedback and updates based on the VIP customers profile gaming activity and experience.
• Developing and executing datadriven strategies for retention and loyalty to enhance VIP customer experience and ensure brand loyalty.
• Addressing and resolving customer issues accurately and effectively by following internal processes and procedures.
• Collaborating internally with the VIP Team Lead and departments such as VIP CRM BI Customer Support to align VIP strategies with overall business objectives and goals.
• Tracking and maintaining key performance indicators (KPIs) on a monthly and quarterly basis.

We Offer:

• A competitive benefits package including a benefits cafeteria training limit medical insurance English and Polish lessons office lunches and a teambuilding limit.
• Financial aid additional payments and relocation support.
• 20 working days of annual leave unpaid vacation sick leave and other types of leaves.