VIP Account Manager Eng for Growe
VIP Account Manager Eng for Growe
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Remote
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Building strong relationships with high valued customers.
- Understanding customer needs preferences gaming habits to provide personalized services.
- Be the primary point of contact for VIP customers within your segment ensuring timely and effective communication.
- Provide accurate and regular feedback and or updates based on the VIP customers profile gaming activity and experience.
- Provide regular updates on exclusive personalized offers events and promotions.
Retention and Loyalty - Implement and execute datadriven strategies to retain VIP customers to enhance their experience retain them and ensure Brand loyalty.
- Develop and execute personalized promotional offers tailored to VIP customers.
Resolution - Address and resolve customer issues accurately and effectively by following internal processes and procedures.
- Collaborate with relevant internal departments to ensure quick resolution to problems experienced by VIP customers.
- Use provided systems and tools to monitor VIP activity analyze trends and produce insights in order to make datadriven decisions.
- Make use of data and analytics to identify opportunities for personalized engagement.
- Collaborate internally with VIP Team Lead and departments such as VIP CRM BI Customer Support to align VIP strategies with overall business objectives and goals.
- Provide insights and feedback on product improvements based on VIP customer feedback and experience.
- Ensure that compliance with gaming regulation and company policies is considered and followed in all interactions with VIP customers.
- Track and maintain key performance indicators (KPIs) on a monthly and quarterly basis in order to ensure that personal and department performance is consistently maintained.
Required experience:
- Proven experience in Account Management Customer Relationship roles preferably in the iGaming industry would be preferred.
- Strong understanding of the iGaming and Sports betting market would be preferred but not required.
- Understanding of iGaming Industry KPI metrics and terminology.
- Analytical mindset with the ability to interpret data and trends.
- Proficiency in using customer relationship management (CRM) software communication software and other related tools would be a plus.
- Regulatory compliance knowledge would be a plus as we work with sensitive information.
- Excellent negotiation skills
- Excellent communication and interpersonal skills
- Customercentric mindset
- Ability to work flexible hours to accommodate VIP customers and travel to VIP events if required.
Employment Type
Full Time
Company Industry
Key Skills
- Business Development
- Cement Plant
- Business Support
- Data Analysis
- ASP
