EMC Network

Primary Backup and Secondary Storage

Essential Skills

Implementation and configuration of Storage and Backup devices

• PRIMARY Backup Tools: EMC Networker 19 SECONDARY Veeam (7/9.5)
• Backup Hardware: DataDomain(3300/6800/6500) SpectraLogic HP MSL Dell(PowerVault).

Administration and troubleshooting the issues in Storage and Backup infrastructure.

Creating SOPs.

Backup Technical Skills:

Performing Monthly Check of Datacenter Rack layouts device locations. Provide feedback / recommendation in case of any issues found.

Vendor Management and coordinating on the Service request for hardware and application support.

Driving Service Improvement Plans and Value Adds

P1 call handling and providing technical support on Networker 8 and above.

Experience on Fine tuning of database backups (SQL/Oracle/SAP) DD and Networker based replications.

Understanding the business architecture and provide value based support

Work on the capacity management and on the media requriements.

Extensive experience on media management and forecasting.

ITSM/ITIL processes preferably ITIL trained

Storage skills

Hands on experience of storage provisioning and decommissioning

Understanding of SAN switch alerts and zoning concepts.

SAN/NAS/DAS understanding

Handson experience on switch monitoring.

Business Skills

Strong interpersonal skills and conflict resolution abilities.

Ability to prioritise workload based on Frontline objectives.

Team worker able to liaise with both internal and external service functions

A selfstarter with ability to work on their own initiative

To work through issues analytically to a successful conclusion

Coordinating with different stakeholders for cross functional application support.

Reporting Skills

Contribute to the monthly reporting on KPI and SLA

Providing value adds related to the environment which can be converted into Dollar value.

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