Senior Operational Excellence Strategy Manager mfd

About the Job

Were looking for an experienced Senior Operational Excellence & Strategy Manager (m/f/d) to join one of our portfolio companies.

In your daytoday work youll be taking ownership of endtoend projects aimed at optimising the delivery and execution of our services to our clients.

Join our portfolio company: A German customer service platform focused on connecting companies with support experts located around the globe. The company collaborates with more than 30000 service professionals enabling them to offer remote support to companies through its innovative digital platform.

In this role youll:

• Continuously analyse and identify opportunities for efficiency and quality improvement along our ventures value chain to promote operational excellence
• Derive and implement innovative and strategic measures to optimise business processes in close coordination with the operations product and finance teams
• Utilise comprehensive data analysis to make informed decisions and ensure that all measures are based on datadriven insights.
• Collaborate closely with the operations leadership team present results to the Clevel leadership and if necessary present to external customers to develop and implement the defined measures together
• Foster a culture of change and continuous improvement within the operations organisation by actively guiding changes and ensuring acceptance at all levels

Your Profile

• You have a completed university degree and professional experience in a dynamic scaleup or consulting environment ideally with a focus on operations industrial goods tech or digital
• You enjoy making decisions have the courage to manage and coordinate complex tasks and diverse teams and are able to proactively explore new paths
• You have high standards for quality act conscientiously and structured are flexible and embrace the failfast principle
• You have excellent MS Office skills (especially Excel and PowerPoint)
• Fluent language and negotiation skills in both German and English

Please note that we are looking for support in the Berlin or Munichoffice of our portfolio company. Eligibility to work within the EU is required as well.

Benefits and Perks

• Make a true impact in the Business Service industry
• Great and diverse team
• Quick development opportunities and steep learning curve
• Unique and supportive company culture with many shared events
• Corporate benefits programs sports offers and company parties
• Being part of an instant network within the Project A family

Our Commitment to Diversity and Inclusion

Project A is committed to diverse and equal opportunities hiring for all applicants candidates and employees alike. We value humans with all our glorious multifaceted backgrounds perspectives and experiences and look forward to your application.