Customer Service Admin Manager

Requirements

• Bachelors degree in any related field.
  

• Previous experience in customer service administrative support or related field is desirable.
  

• Strong communication and interpersonal skills with the ability to interact effectively with customers and colleagues.
  

• Excellent organizational and multitasking abilities with keen attention to detail and the ability to prioritize tasks effectively.
  

• Proficiency in Microsoft Office Suite (Word Excel Outlook) and other relevant software applications.
  

• Positive attitude team player mentality and willingness to learn and adapt in a dynamic environment.
  

• Customerfocused mindset with a commitment to delivering exceptional service and building longterm relationships.
  

Responsibilities:

• Serve as the primary point of contact for customer inquiries requests and concerns via phone email and inperson interactions.
  

• Respond promptly and professionally to customer queries resolving issues to the customers satisfaction and escalating complex issues as needed.
  

• Process customer orders returns exchanges and refunds accurately and efficiently maintaining a high level of accuracy and attention to detail.
  

• Coordinate with internal departments including sales logistics and finance to address customer needs and ensure timely order fulfillment and delivery.
  

• Build and maintain positive relationships with customers fostering loyalty and repeat business through proactive communication and personalized service.
  

• Perform general administrative tasks including data entry filing and document management to support the customer services team and maintain accurate records.
  

• Assist with order processing invoicing and billing activities ensuring accuracy and compliance with company policies and procedures.
  

• Generate reports and analyze data to identify trends patterns and areas for improvement in customer service operations.
  

• Coordinate logistics for meetings events and customer visits including scheduling appointments arranging travel and preparing meeting materials.
  

• Assist with other adhoc administrative projects and tasks as assigned by management to support departmental goals and objectives.