Sales Support Specialist

Balance Your Life with a Career That Lets You Thrive Globally!

As a Sales Support Specialist with our team youll experience a perk thats truly extraordinary unparalleled worklife balance. We believe in giving you the gift of free hours to yourself after your shift letting you focus on the things that matter most in your personal life. Imagine leaving the office knowing you have time to pursue your passions spend quality moments with loved ones or simply unwind in your own way. Here work isnt just a commitment; its a means to enhance your overall quality of life. Join us today and experience a balance thats truly exceptional. As a Sales Support Specialist you play a pivotal role in ensuring seamless operations fostering client relationships and supporting our teams success. Youll thrive in this role if youre highly organized responsive and dedicated to delivering excellence in everything you do.

• Proficient in English (C1) with excellent verbal and written communication skills.
  
• Bachelor s degree in business administration or a related field.
  
• Previous experience in selling services to the US market.
  
• Experience in BPO operations is a plus.
  
• Experience in Sales as an outbound sales rep or team leader is preferred.
  
• Experience providing administrative help/support to a sales team.
  
• Experience as a supervisor in service delivery or sales operations is preferred.
  
• Experience in handling/coordinating with multiple clients.
  
• Advanced Microsoft Office skills Word Excel PowerPoint and Outlook.
  
• Experience in using and/or managing CRM tools specifically Zoho.
  
• Experience with creating reports using PowerPoint.
  
• Ability to manage time effectively prioritize and multitask.
  
• Able to work under pressure and deliver to deadlines in a team environment.
  
• SelfMotivated.
  
• Must be organized and keen to details.
  

• Support Growth Team administrative tasks including but not limited to coordinating team events and ensuring a wellorganized workspace.
  
• Help the Client Solutions Director in managing GBP compliance with the established sales process.
  
• Assist in managing client relationships and ensure a positive new client experience throughout the Sales and Implementation processes. This includes helping GBPs with proper handovers to the Project Implementations team constantly monitoring interactions with the client and intervening when necessary.
  
• Draft proposals service agreements and other materials to send to clients maintaining a high standard of accuracy and professionalism.
  
• Update and maintain data consistency accuracy and completeness in the Customer Relationship Management (CRM) tool.
  
• Handle administrative tasks such as sending emails and scheduling appointments for GBPs.
  
• Occasionally take inbound calls and make outbound calls.
  
• Manage live chat interactions and respond to emails to ensure that inbound leads are responded to promptly.
  
• Manage communications with all Referral Partners regarding milestone updates first call proposal sent out deal won or lost.
  
• Coordinate clients visit logistics including booking boardrooms ensuring setup and printing relevant material.
  
• Collate all sales and marketing collateral ensuring the latest files are available.
  
• Prepare regular reports that go out to internal stakeholders.
  

• 5 Days work week
  
• WorkItems (laptop mouse and headset)
  
• Worklife balance
  
• 5 extra days of vacation leave (20 in total) that could be monetized
  
• Direct exposure to our clients
  
• Career growth opportunities
  
• Diverse and supportive work environment
  
• Prime Office Locations Bogot and Medellin
  
• Up skilling: Emapta Academy
  

Welcome to Emapta Colombia!

At Emapta youre not just joining an industryleading outsourcing provider; youre becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 700 global partners preferring to open remote jobs in the country our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities all at your fingertips. Emapta isnt just a company; its a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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