Member Advisor

Our client is a leader in helping patients uncover the best healthcare most notably through the highly respected America’s Top Doctors ® publications and online resources. They are seeking someone with experience in membership sales and support to work with physicians to convert their practices to a membershipbased/conciergestyle model. The Member Advisor will interface with patients in person (working out of the physician’s office) telephonically and electronically to guide them through the process of converting from a “patient” to a “Member.”

RESPONSIBILITIES

• Effectively communicating the benefits of Membership to prospective Members.
• Support patients in a variety of ways throughout the process of becoming a Member (decision support
onboarding answering questions proper and consistent followup etc.).
• Responsible for achieving or exceeding team sales goals.
• Ensure an outstanding Member experience during signup/onboarding.
• Serve as an onsite point person for both Members and practice staff regarding conversionrelated questions.
• Log all patient interactions and sales activity in the CCPHP SalesForce database.
• Conduct meetings with CCPHP corporate staff and practice staff regarding conversion efforts.
• Plan/Host member events and Meet & Greets for lead generation and Membership Sales.
• Build rapport and lasting relationships with prospective and current members.
• Represent Castle Connolly in the most polished professional and highestquality manner possible.

QUALIFICATIONS

• Previous sales experience strongly preferred
• An entrepreneurial spirit
• Enthusiastic energetic personable and friendly disposition
• Excellent written and verbal communication skills
• Well organized and able to manage multiple tasks to successful completion
• Ability to be gracious and maintain a professional positive attitude in a variety of situations
• Capability to work cooperatively with other staff (from a remote location)
• Experience working in HIPAAcovered transactions preferred
• Proficiency in Salesforce and MS Office software strongly encouraged
• Bachelor’s degree

JOB TYPE

• Contractor. 5 days per week for 16 weeks.