Escalation Analyst
Posted on :
06-07-2024
Employer Active
1 Vacancy
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Jobs by Experience
0-1years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-07-2024
Job Description
This is a remote position.
Paradigm is searching for an Escalation Analyst to support our client a global leader in the legal industry. The Escalation Analyst will assist in the development of improved processes and best practices for appropriately resolving and reducing escalations from the Contact Center and Claims Services departments. Escalations require research and frequent problemsolving providing responses that are both thorough and clear.
Type: 1 year contract
Location: Fully Remote
Benefits: Paradigm offers medical dental vision life 401K PTO and sick days
As an Escalation Analyst you will:
Provide timely and accurate responses to current and pastdue escalations demonstrating a sense of urgency.
Assist in developing FAQs and identifying deficiencies and other opportunities to reduce escalations.
Operating Standards Participate in the development and implementation of a set of standards by which all escalation staff operate to create a culture that demonstrates similar level of service regardless of the project work assigned.
Research & Communication Research complex claim inquiries and process issues while appropriately communicating findings with project teams claimants and/or other operational departments.
This position is responsible for fostering a team environment and building cooperation between client services and other departments to provide the highest quality service standards.
Respond directly to actual callers/claimants as needed.
Requirements
Our skills and experience wish list includes:
Minimum of 1 year of experience as a Customer Service Coordinator high volume Administrative Assistant or closely related position
process information in a fastpaced environment are required
Experience with MS Office Suite specifically Word Excel and Outlook
A selfstarter: someone who is able to work well on own without close supervision
High attention to detail
Strong understanding of legal documents such as court orders and settlement agreements preferred
Benefits
Paradigm offers medical dental vision life 401K PTO and sick days.
About Us Paradigm
Want to love Mondays Its possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. Were connected with some of the most innovative tech companies around giving our employees that competitive edge needed in todays job market.
Paradigm Information Services does not discriminate based on race sex color religion age national origin marital status disability veteran status genetic information sexual orientation gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Excel, Attention to detail, Written and Verbal Communication
Employment Type
Full Time
Key Skills
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