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You will be updated with latest job alerts via emailHi
This is Nida Tahseen from Zodiac solutions Inc I have got interesting Job opportunities across the USA .Below is the Job Description if you are looking a job change kindly share your resume .
Please share profiles for the listed role on priority.
Title: End User Support lead
Location: York Avenue 10021 NY
100% Onsite
Primary Skill MAC Exp mandatory.
The selected candidate will perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops laptops and tablets. Among other tasks he/she will carry out the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.
Perform Installs Moves Adds and Changes (IMACDs) of hardware and software
Become familiar with companys infrastructure key contacts and escalations procedures as relates to other teams in the business
Lead team of EUS onsite and take care of SLA management.
Troubleshoot MAC device issue.
Hands on with MAC Deployment Services like JAMF or Airwatch.
Handson experience With Microsoft Intune deployment and management.
Handson experience with All MAC Operating Systems environments for troubleshooting.
Demonstrate outstanding understanding and communication skills when working with clients
Perform breakfix support for a wide range of hardware software and mobility issues
Perform Backup Tape rotation and tape Library management.
Perform server reboot as per requirement and coordinate with other team
Mounting cartridges in cartridge libraries.
Knowledge of popular operating systems software applications and remote connection systems.
Sales support during business hrs. and outside business hrs. ( weekends holidays)
Supporting user needs related to desktops laptops mobile devices printers VOIP phones and the like for both in office and home/remote office needs
Provisioning configuring delivering and setting up equipment ensuring proper functionality and connectivity of all devices and participating in equipment moves and changes
Working in concert with internal IT teams to ensure the highest level of service delivery to user community
Responsible for managing the desktop image upgrades security patching and configuration and testing necessary to ensure environment works effectively
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting and maintaining Mobile Devices.
Proven work experience with SCCM/Intune Good to have
Mobile Device Management Good to have
Mac OS knowledge Good to have
Experience with endpoint management software platforms desktop provisioning technologies and PXE
Proficiency with Windows printing and scanning operations including installation and support of network and office devices
Proficiency with mobile devices including enterprise software activation troubleshooting and support
Strong customer service and communication skills
The ability to work in a fast paced environment coordinating workflow and multiple tickets/tasks
PREFERRED SKILLS AND COMMON TASKS ON THE JOB
Experiencebased Windows 10 support and Apple Devices
o BitLocker encryption
o Configuration/imaging
o Crash/BSOD resolution
o Installation environment
o General Windows OS & iOS troubleshooting
o AirWatch for Apple
Hardware support and troubleshooting
o Troubleshooting hardware issues
o Replacing desktop/laptop hardware
o Installation of peripheral devices
Microsoft Office proficiency
o Proficiency in Word Excel Skype Outlook Access PowerPoint (usage and support)
o Visio Project (support)
o Able to create documentation and contribute to KB articles
o O365 support
Basic network troubleshooting
o Experience working with basic network hardware (switches)
o Troubleshooting connectivity issues
o Thorough understanding of wireless/wired networks
Customer service skills
o Comfortable working with people in a professional setting
o Able to provide a calming demeanor with the customer to reach a positive conclusion
Nida Tahseen
Sales Account Manager
Contact Details :
Full Time