German Customer Support Associate
German Customer Support Associate
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Job Description
Are you a German speaker looking for an exciting opportunity to use your language skills while experiencing a wonderful European country Our international BPO client is recruiting German speakers for a contract position in Latvia Europe.
Here are some reasons why you should consider this opportunity:
Language Skills: As a German speaker you will be able to use your language skills to provide customer service to clients. This will not only help you improve your language skills but also give you a chance to interact with people from different cultures.
Career Growth: Our client is a global BPO and IT outsourcing solutions provider which means you will have access to a wide range of career growth opportunities. You will be working with a team of multilingual professionals who are passionate about serving customers in different languages.
Competitive Benefits: Our client takes great pride in its culture built on professional development and offers competitive benefits. You will have access to worldclass team engagement programs and inspiring workspaces around the world4.
Don't miss out on this exciting opportunity to use your language skills while experiencing a wonderful European country. Apply now for this German Speaking Customer Service position in Romania.
Job Responsibilities:
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- Efficient and effective response to Germanspeaking customer inquiries through all available channels – Voice Process.
- Identify customer needs and ensure that they are taken into account when providing a customeroriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line 3rd line etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and if necessary make their own contribution to process improvement.
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned
Requirements:
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- Strong verbal communication skills in German language (Minimum Proficiency level B2 and above)
- High problemsolving skills
- Should know basics of computer and knowledge of MS Office (Word Excel PowerPoint) and latest operating systems
- Typing 25 WPM and 80% accuracy.Ability to present valueadding solutions to customers
- High emotional intelligence and soft skills with the ability to serve highprofile customers
- Achieve goals on time with excellent customer care
- Ability to learn acquire knowledge and develop yourself
- Experience in a multisystem environment
- Preferably 03 –years of experience in a contact center or customer service environment
Preferred Competencies:
- Demonstrates a strong customer service orientation
- Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept
- Friendly and upbeat style
- Ability to handle difficult or irate customers effectively
- Ability to set expectations and deliver information in a positive and articulate way
Investigates and takes action to meet customer’s needs - Solves routine problems effectively gathering the information necessary from the customer
- Applies systematic approach to solving problems
- Professional and positive in interactions with others and is able to establish rapport quickly
- Treats others with courtesy and respect
- Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals
Employment Type
Full Time
Company Industry
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
