Front Office Manager

About usAs the world s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You ll find us in the exclusive West Bay area, close to the city s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stayInterContinental Doha The City is looking for a Front Office Manager to join our team.As Front Office Manager you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests. Promote the desired work culture by living the 5 winning ways value Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.Your day-to-day• Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction• Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable• Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times• Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation• Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately• Participate in decisions involving occupancy goals, marketing strategies and development of rates.How do I deliver this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guestsTrue Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stayTrue Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needsTrue Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerWhat we need from you• Bachelor s degree / higher education qualification / equivalent in marketing or related field• Strong understanding/experience of Hotel Operations in a multi-cultural environment.• Self-starter, with the ability to understand the business and link them to the department agenda.• High level of drive for results; adaptable and flexible with the ability to build relationships.• Strong planning and organizing skills with great attention to details.• Excellent guest relations, problem-solving and time management skills.• Excellent written and verbal communication in English.• Arabic speaking is an advantage, but not a must.What we offerIn return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking Apply OnlineOur mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace