Boutique Manager

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What You'll Be Doing

At Chalhoub, creativity is a team effort! Working as a Store Manager you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand’s guidelines and store processes.

Key Responsibilities

Team management and engagement

• Communicate vision, strategy and clear direction to retail staff
• Motivate and retain the boutique team members
• Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertise
• Support team members in their individual development and coordinate with training team on individual needs
  

Business development

• Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives
• Ensure the business strategy is understood and deployed in the Boutique
• Control, monitor, share and report the business financial and budgetary indicators relating to the results of the Boutique
• Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan
• Analyze the sales and take the appropriate corrective actions
  

Client Experience

• Ensure excellence in client service in accordance with the Brand's standards: create a unique experience for each client
• Support the sales team on the shop floor
• Strongly encourage the team to manage, use and develop the client database
• Put in place strong CRM and clienteling action plans at boutique level to engage and retain clients
• Coordinate animations installation, maintenance needs, events organization acting proactively and putting in place initiatives at boutique level to strengthen the client experience