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You will be updated with latest job alerts via emailArtsys mission is to expand the art market to support more artists and art in the world. Artsy has created the worlds largest twosided art marketplace offering more than 1 million works by 100000 artists from 4000 leading galleries fairs auction houses and institutions in more than 100 countries.
Artsy is seeking a dynamic leader for our Customer Experience team. Reporting to the Director of Marketplace Strategy and Operations this role will have a wide range of responsibilities; from managing and upskilling the front line team to planning and executing on company level strategic initiatives.
This is a full time hybrid role with in office attendance required 3 days a week. The role can be based either in our New York or London offices.
As the Associate Director Customer Experience you will be responsible for our core KPIs including response times and CSAT. In order to achieve your goals you will need to be strategic shaping the resourcing plan and team structure working with product and sales ops teams on internal tools and leveraging our BPOs. The ideal candidate will be comfortable getting in the weeds with the team while always remembering to take a step back to solve recurring and foundational issues.
The Customer Experience team is split across our New York and London offices. As the head of the team you will be responsible for building a strong team culture across both time zones supporting your direct reports while helping them feel engaged with the broader Artsy team.
This role will also be responsible for collaborating and executing on initiatives at the company level. You will join working groups to support our product led initiatives as well as work directly with sales leaders to find opportunities to better support our revenue strategies. You will work both autonomously and collaboratively to move the team forward. The ideal candidate will be able to spot opportunities think outside the box and then prioritize and execute quickly.
In this role you will need to wear many hats. You are just as comfortable training managing and upskilling junior team members as you are debating priorities with Csuite and other senior leaders. You love carving a path through ambiguity and getting others to follow. Youll bring your unique experience and perspective to problem solving while also adapting them to meet the challenges of the traditional art world.
Who You Are:
We welcome you to apply regardless of checking all the boxes below and are excited to hear what you can bring to the team.
The salary range for this role is $95000$120000 annually. Artsy is committed to equitable compensation practices and your offer will depend on the relevant experience and skillset you bring to the team.
All compensation packages include meaningful Artsy equity and competitive health benefits. Please see our What We Offer above for more detail or speak to our Recruiter to learn more!
Artsy has five core values that will inform your experience at Artsy.
For the Love of Art: We have relentless curiosity empathy and passion for collectors artists and the art market. We are here to make the art world more fair and welcoming.
Own Our Outcomes: We are all individual owners of Artsys shared success. We are resourceful and resilient and to get the job done we each take responsibility for our outcomes.
Lead with Openness: We trust in our teammates. We seek diverse perspectives communicate authentically and act with integrity. A more open art world starts with us.
Transform Together: Our mission asks us to challenge the status quo. We embrace feedback learning and change so that we can transform our industry our company and ourselves.
Impact Over Perfection: Using both art and science we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact we prioritize speed and clarity of action over perfection.
Full Time