Internship - Customer Support mfd

TIENS Group Co. Ltd. is a multinational conglomerate integrating industrial capital business capital and financial capital whose business scope includes biotechnology healthcare management hotel and tourism industry education and training ecommerce and financial investment etc. The TIENS Group whose business spans over 190 countries has established branches in 110 countries and regions and formed strategic alliances with highranking companies from many countries. Our Germany branch (Tianshi GmbH) located in Berlin is currently seeking Interns in Cutstomer Service.

Tasks

Internship Overview:

As a Customer Service Intern you will have the opportunity to learn and contribute to various aspects of our customer service operations. This handson experience is designed to develop your communication skills problemsolving abilities and understanding of customer service excellence in a realworld setting.

Key Responsibilities:

• Respond to customer inquiries via phone email and live chat.
• Provide information about products and services.
• Resolve customer complaints and issues in a timely and empathetic manner.
• Collaborate with team members to enhance the customer experience.
• Participate in training sessions and team meetings.
• Assist with additional customer service projects as needed.
• Provide excellent customer service to Tianshis networks across Europe via online and offline channels
• Organize prepare and actively participate in events meetings and training sessions.

Requirements

• Very good knowledge of German and English
• strong communication skills
• excellent online/offline marketing skills
• Active motivated team player; able to work independently
• PC skills with the MS Office package

Benefits

• The office has excellent public transport connections
• A motivated team that supports each other
• The opportunity to contribute your individual strengths
• Coffee tea and water are freely available
• Paid Internship
• Opportunity for a fulltime position after internship.

If you feel like you belong in a dynamic team and want to revolutionize the healthcare market with us then you have come to the right place!