Quality Analyst
Posted on :
19-10-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities
- Support a global quality assurance program, driving consistency and improvement across workflows and processes.
- Improve Key Performance Indicators by evolving the Quality Assurance system to better identify and measure improvement opportunities in agent performance.
- Perform root cause analysis to understand the drivers for low performance and partner with cross-functional teams to drive improvement.
- Build relationships with senior members of cross-functional organizations.
- Leverage quality management principles like Six Sigma, Total Quality Management, and COPC.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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