Service Delivery Manager Creator Support YouTube
Posted on :
22-06-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Responsibilities
- Manage overall performance of the consumer support vendor workforce in terms of CSAT, cost, quality, and delivery of service.
- Ensure Top User Issues are addressed through cross-functional collaboration as well as advocating for the user and driving enhanced user experience.
- Develop and maintain relationships with external vendors to ensure timely and effective delivery of services. Collaborate with cross-functional teams to identify and onboard new vendors, as well as discuss agreements and pricing.
- Lead the planning, implementation, and execution of vendor management strategies to optimize service quality and cost effectiveness. Monitor and review vendor performance, identifying areas for improvement, and implementing corrective actions.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
