Service Delivery Manager Creator Support YouTube
Posted on :
19-10-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities
- Manage overall performance of the consumer support vendor workforce in terms of CSAT, cost, quality, and delivery of service.
- Ensure Top User Issues are addressed through cross-functional collaboration as well as advocating for the user and driving enhanced user experience.
- Develop and maintain relationships with external vendors to ensure timely and effective delivery of services. Collaborate with cross-functional teams to identify and onboard new vendors, as well as discuss agreements and pricing.
- Lead the planning, implementation, and execution of vendor management strategies to optimize service quality and cost effectiveness. Monitor and review vendor performance, identifying areas for improvement, and implementing corrective actions.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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