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To respond to customer quires and requests through phone, email, web chat etc.and update necessary systems and details about the interaction and caller details Job Roles and Responsibilities • Be the Subject Matter expert for the team • Handling customer’s calls in a timely manner and providing helpful accurate information. • Demonstrate high level of empathy during interactions with the caller. • Supporting other functions within the project such as making outgoing calls for follow ups, providing specific information and more as instructed by line manager. • Support Team Leader as and when required. • Keeping CRM up to date • Ensure adherence to company policies, procedures and practices. • Providing good customer service to callers by always demonstrating showing positive behavior. • Attend training courses relevant to the role and implement the training as appropriate. • Establishing and maintaining effective working relationships • Communicating effectively verbally and in writing in both Arabic and English. • Work as a team with other colleagues to carry out work smoothly. • To understand the need for and maintain strict confidentiality at all times.
Full Time