drjobs Associate Product Operations - - Ecommerce Plugins العربية

Associate Product Operations - - Ecommerce Plugins

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1 Vacancy
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Jobs by Experience drjobs

0 - 2 years

Job Location drjobs

Amman - Jordan

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Jordanian

Gender

N/A

Vacancy

1 Vacancy

Job Description

  • About the job

    Job description:

    Job Responsibilities

    Product Support:

  • Provide prompt and effective technical support to customers using Ecommerce Plugins, addressing their inquiries, troubleshooting issues, and ensuring a positive customer experience.
  • Collaborate with the development team to identify and prioritize bug fixes and improvements based on customer feedback and user needs.
  • Create and maintain comprehensive product documentation, including user guides, FAQs, and troubleshooting resources.
  • Product Development Collaboration:

  • Work closely with product managers, developers, and designers to assist in the planning, design, and development of new Ecommerce Plugins features and enhancements.
  • Participate in requirement gathering sessions and translate customer and market needs into actionable product requirements.
  • Assist in user acceptance testing (UAT) and quality assurance processes to ensure the plugins meet high standards of functionality and usability.
  • Cross-Functional Collaboration:

  • Collaborate with marketing and sales teams to provide product insights, support marketing campaigns, and contribute to the creation of sales collateral.
  • Communicate effectively with engineering, design, and QA teams to ensure alignment on product goals and successful execution of development tasks.
  • Competitor Analysis:

  • Stay updated on industry trends, competitor products, and market dynamics related to Ecommerce Plugins, and provide insights to guide product strategy.
  • Process Improvement:

  • Identify opportunities to streamline and optimize internal processes
  • Job Qualifications

  • 0-2 years of product management experience building supply solutions for logistics or E-Commerce business verticals.
  • Familiarity with Ecommerce platforms and plugins. Mainly Shopify, WooCommerce/WordPress, Magento, OpenCart, PrestaShop, BigCommerce.
  • Able to work in a dynamic and changing environment
  • A proactive attitude is necessary.
  • Excellent at troubleshooting and problem-solving
  • Believe in a good customer experience and be a customer champion
  • Strong task and result-orientation
  • Knowledge of different types of software testing.
  • Analytical and conceptual thinking skills.
  • Team spirit and strong communication and presentation abilities.
  • Familiarity with agile methodologies.
  • Detail-oriented, organized, and able to manage multiple tasks concurrently.
  • B.Sc. or higher in MIS, BIS, AIS, Software Engineer, Computer Engineering
  • Agile, product and project related certifications is a plus

Employment Type

Full Time

Department / Functional Area

Installation / Maintenance / Operations / Repair

Key Skills

About Company

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