Remote German Customer Support - Tourism -

As a Customer Support Specialist your main responsibility will be to handle calls from existing customers and solve any issues they might have. You will use your excellent communication and negotiation skills to provide personalized solutions to the customers.

Key Responsibilities:

• Provide friendly and ef cient service to the customers
  
• Help the clients with doubts questions issues and lastminute requests
  
• Receive calls from customers contact via mail and chat is also possible
  
• Investigate identify and escalate issues appropriately by prioritizing urgent and sensitive matters
  

Requisitos

• Fluent German speaker (C1)
  
• Communicative English (B2)
  
• Be anywhere in Greece
  
• Excellent communication and negotiation skills
  

Vantagens

• Base Salary: 1200 Euro Gross per month
  
• 14 salaries per year guaranteed by Greek law
  
• 10% of the base salary as Performance Bonus
  
• Monthly language bonus: 50 gross per month
  
• 500 gross anniversary bonus
  
• Indefinite contract
  
• Paid holidays at higher rates according to Greek law
  
• Fully remote work systemfrom anywhere in Greece
  
• All of the work equipment will be sent to you
  

Benefits:

• Daily meal voucher in Up Hellas Mastercard
  
• Private health insurance (Dental and Optical Care included)
  
• Mobility program
  
• A challenging working environment
  
• Employee events
  
• Free gym wellbeing activities and a rooftop cinema with Acropolis views