Technical Support Engineer

Role: Technical Support Engineer

Location: Remote

Type of Employment: Contract

Note: We need consultants who have more experience in Endpoint Security to be able to talk about Carbon Black alternatives too (if needed).

Technical Skills required (Must have):

• 5 years of handson working experience should have done real time deployments day to day operations and support of VMware vSphere vSphere replication vCenter Horizon vSAN SRMVMware Cloud Foundation vRealize Automation vRealize Operations NSXT Carbon Black etc.
• Experience in migrating customer applications / workloads from existing Physical / Virtual Infrastructure to VMware Infrastructure
• Should be an expert in RCA (Root cause Analysis) & advanced level troubleshooting of VMware vSphere vSphere replication vCenter Horizon vSAN SRM vRealize Automation vRealize Operations NSXT Carbon Black etc.
• Should have knowledge of kubernetes technologies along with the basic knowledge of physical networking apart from virtual networks.
• Deployment of Carbon Black solution to all in scope devices (planning deployment and post implementation support)
• Experience in providing guidance around Policy Configuration and Technical SME support as part of the POC

Technical Skills required (Optional having them could be an added advantage):

• 3 Years of handson experience with Microsoft Windows Server operating system Linux operating system & other hypervisors (HyperV KVM AHV etc.)
• 3 Years of good exposure and mixed working experience on Storage (IBM Dell EMC NetApp etc.) Compute (Lenovo/IBM /HP/Dell Servers etc.) and Backup domains (Veritas Commvault ArcServe Veeam etc.)
• VCP (VMware Certified Professional)
• Data centre & Storage virtualization (vSphere replication / SRM vSAN)
• Desktop & Mobility (Horizon/VDI)
• Network Virtualization (NSXT)
• Cloud Management & Automation (VMware Cloud Foundation vRealize Operations & vRealize Automation)
• Should be able to Architect and Design Complex Virtualized environments depending on the ask & pain areas of the customers
• Demonstrate technical leadership in understanding Datacenter practices and application workloads
• Excellent customer service skills with strong focus on customer satisfaction
• Must be able to accommodate a flexible work schedule that may include nights weekends or holidays as required
• Must be process and detail oriented with the ability to multitask Strong critical thinking and troubleshooting skills with the ability to determine problems and act without supervision
• Must be selfmotivated and eager to learn new technologies and skills to better assist customers.
• Should able to showcase or conduct Product POCs (Proof of Concept) to colleagues & customers.
• Should be able to collaborate extensively with peers in other infrastructure disciplines in developing designs implementation plans and support strategies.