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You will be updated with latest job alerts via emailWorking at Mercell
Mercell is an industry leading software companycreated in1999with the mission toreimagine tendering and unlock business opportunities.Mercell makes big scale buying easy strategic sourcing simple and monitorsthe tender market for companies so they can grow their market share. We supporta diverse customer base of30.000 buyers and suppliersacross geographies industries and sizes.Its a great time to join us and shape the future ofMercell as werevolutionize the world of tender management.
Our culture is based on the Mercellian Spirit of continuous growth curiosity trust and courage. You will work in a dynamic internationalenvironment with ambitious and dedicated colleagues who are passionate about what they do supported to be themselves and together create real value for the society.
Your Mission
Join Mercell as the Digital Learning & Engagement Team Lead and take the helm of our dynamic team where innovation communication and learning converge to propel our company forward. You will lead initiatives that empower both our teams and customers to effectively leverage selfservice tools and engage with a vibrant learning platform and community. Your role is pivotal in fostering a collaborative digital environment that drives adoption proficiency and innovation across our solutions.
In the team you will have Learning and Development (L&D) Specialists working with eLearning a Community Manager a Knowledge Centered Services (KCS) Manager and an Instructional Design Specialist. All working digital and proactively with Customer Service. You will report to Group Director Customer Service and Support.
As the driving force behind the digitalization of our customer learning and support paths you will enable users to selfsolve issues promoting independence and enhancing user satisfaction. Your leadership will instill a mindset of continuous learning within the department facilitating ongoing education and skill development to keep our workforce and customers abreast of technical functionality and best practices. By optimizing internal resources and improving customer experience your contributions will be instrumental in fostering customer loyalty and driving Mercells business outcomes.
We see the following qualities as important to thrive and evolve in this role:
Core Responsibilities
Leadership:
Collaboration:
Innovation and Optimization:
Required Qualifications
Preferred Qualifications
Start date: As soon as possible
Duration: Full time Permanent
Working hours:Hybrid remote
Location: May be based where Mercell has a legal entity such as Sweden Norway Netherlands Denmark andFinland.
Has this sparked your interest
Then we cant waitto have you join our missionand looking forward to receiving your application.
We will continuously invite qualified candidates for job interviews and will close the job post as soon as we have found the right candidate for this role.
Application Deadline: 10.03.2024However do not wait to submit your application we will read applications and talk to potential candidates as we receive them.
What we offer
Mercell is in a very exciting period and you will play an important role in our ambitious journey.
Mercell continuously provides great opportunities for growth within the organization. You will have a good opportunity to shape your role and determine your priorities. We look at what you deliver not how you work or how many hours you spend on each task.
Growth Curiosity Courage Trust
The Mercell core values Growth Curiosity Courage and Trust serve as a foundation for the decisions we make how we drive our business and how we interact with our colleagues customers and others. But they also serve as the basis for the opportunities that Mercell provides for its employees to develop and thrive in their field of work.
Our perks & benefits:
Inclusive culture where you are welcomed to be yourself
Flexible and hybrid work encouraging a worklife balance
Be a part of a collaborative team with high ambitions
Individual development opportunities
Health insurance and pension plan
Competitive salary package
Paid parental leave
Team lunch and fruits
Computer and iPhone/Android
Unlimited coffee tea and soft drinks
Company events like Friday bars Summer and Christmas parties and more!
(may differ per country/office)
Questions for this position
We hope you got all your questions answered and you feel confident applying for this position however if you have more questions or doubts regarding the position please contact the hiring manager directly.
Happy to chat with you!
Line Tonna Group Director Customer Service & Support
Phone:
We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.
Full Time