- Perform Installs Moves Adds and Changes (IMACDs) of hardware and software
- Become familiar with companys infrastructure key contacts and escalations procedures as relates to other teams in the business
- Lead team of EUS onsite and take care of SLA management.
- Demonstrate outstanding understanding and communication skills when working with clients
- Perform breakfix support for a wide range of hardware software and mobility issues
- Perform Backup Tape rotation and tape Library management.
- Perform server reboot as per requirement and coordinate with other team
- Mounting cartridges in cartridge libraries.
- Knowledge of popular operating systems software applications and remote connection systems.
- Sales support during business hrs. and outside business hrs. ( weekends holidays)
- Supporting user needs related to desktops laptops mobile devices printers VOIP phones and the like for both in office and home/remote office needs
- Provisioning configuring delivering and setting up equipment ensuring proper functionality and connectivity of all devices and participating in equipment moves and changes
- Working in concert with internal IT teams to ensure the highest level of service delivery to user community
- Responsible for managing the desktop image upgrades security patching and configuration and testing necessary to ensure environment works effectively
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting and maintaining Mobile Devices.
- Proven work experience with SCCM/Intune Good to have
- Mobile Device Management Good to have
- Mac OS knowledge Good to have
- Experience with endpoint management software platforms desktop provisioning technologies and PXE
- Proficiency with Windows printing and scanning operations including installation and support of network and office devices
- Proficiency with mobile devices including enterprise software activation troubleshooting and support
- Strong customer service and communication skills
- The ability to work in a fast paced environment coordinating workflow and multiple tickets/tasks
Preferred Skills and common tasks on the job
- Experiencebased Windows 10 support and Apple Devices