Training Assistant Manager
Posted on :
13-10-2024
Employer Active
1 Vacancy
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Job Description
- Supporting the provision of our training strategy through the design and implementation of training initiatives which are both aligned with mandatory requirements for each account.
- Identify training needs using a structured methodology to assist in the design of tailored training and development programs.
- Ensure that training programs are in alignment with the entity's minimum skills and are pitched at the correct level.
- Follow up in the current structure, policy, and procedures and update it as needed.
- Assist the organization in areas of leadership development, organizational redesign, team development, and change management.
- Define the minimum skills for each position.
- Identify quality of the internal trainers to deliver training programs based on identified training requirements.
- Manage the development of training materials such as hand-outs and visual materials.
- Manage the Coaching for newcomers and old agents to reach standard performance
- Design and implement the metrics system to measure training effectiveness, communicate the means for measuring training effectiveness with Managers/Section Heads concerned; and modify existing training programs, or propose any new programs to ensure continuous employee professional development
- Designing and upskilling individuals in the business to ensure high standards are being achieved and service results are being improved.
- Complete post training evaluation on key training delivered in the business to ensure that training is effective and meets the training objectives
- Assisting fellow Learning & Development colleagues across IGT CAI with designing and/or delivery of training programs
- Ensuring that all training is delivered in line with" IGT and client service standards (e.g., induction, online learning, skills training)
- Has an experience of managing LMS platforms
- Ensure that training process in line with COPC and ISO standers
Employment Type
Full Time
Key Skills
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