Managing a growing team of onboarding/backoffice specialists who help new customers with onboarding, quote creation , their amendments and many other duties;
Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs
Becoming an expert user of the Deel platform so that you can enable onboarding/backoffice specialists to deliver effective training to new joiners , educate customers whenever needed and provide credible guidance on features and functionality
Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members
Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
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