Job Description:
Technical & Engineering Support of Customers via phone local website s Q/As email and Case support.
This is the primary directive of the CAE. By clarifying device & development tools operation and removing technical barriers for customers you help to solve customer s technical challenges with complicated and timecritical solutions through local phones emails local website s Q/As direct visit and Case supports by Salesforce.
Through your contact with customers and their issues you will identify problems that exist with development tools and silicon and provide that feedback to the silicon applications and development tools groups appropriately.
- Export Control documentation.
- Help the end customer and distributors to issue official export control documentation. Native Japanese is needed for understanding regulation terms.
- Technical Documentation Support.
- Proofread the results of translation of technical documentation such as data sheets brochures application notes and news and assist with Marketing Communication (MARCOM) s translation processes. The translated material needs to be proofread for technical accuracy and quality. Native Japanese is need for collecting news/Ads and Banners. Also to stimulate understanding of our products and tools and to help and expand our customers and students you assist in publishing technical or reference textbooks and engineering documents such as application notes.
- Technical Training Support
- Assist Embedded System Engineer (ESE) supporting customers and give on/offline technical training to customers and engineers from distributors through the Regional Training Center Technical Workshops.
- Manage the technical Database and Q/As on the local website and follow up with uploading technical materials Create and upload reference application notes for popular devices and applications. Report and summarize the status of customer activity on the local web site.
Requirements/Qualifications:
- Bachelor s(required) or Master s or PhD degree in Electrical engineering or Electronic engineering or other relevant engineering major
- Experience with microcontrollerbased or ASICbased system development or design for Connectivity applications (Ethernet WiFi USB Bluetooth)
- Working knowledge of hardware firmware of Electric & Electronic Application Systems
- Experience of Circuit design with FPGA is highly expected.
- Good C language skills
- Good at English
- Native Japanese level