Night Manager

• Represents the Front Office or the hotel in the absence of Senior Management. • Support the Night Audit in his nightly work. • Run all night audit procedures and print all necessary reports. • Performs night audit duty when required. • Maintains smooth hotel operations by attending to guest complaints, requests, and inquiries. • Makes the necessary rounds of the entire hotel property and inspect as outlined in the duty manager's checklist and submit reports as required. • Frequently reviews the arrival list thus ensuring that all VIPs and special room requests are blocked, and to escort VIP guests to their rooms. • Promote in-house sales by having thorough knowledge of the hotel facilities and daily hotel activities. • Inform the housekeeper, room service, etc. of special requests, early and late departures, room changes, taxis, newspaper requests and all other important information. • To be fully conversant of the reservation system of the hotel. • Assists and takes room reservations in the absence of the reservation staff. • Checks the registration forms and correct transfer of the data in the system. • Coordinates with Front Office Receptionist / Cashier in handling guest problems upon check-out. • Checks billing instructions and monitors guest credit.