Franchise Hotel - Reservation Agent

Your day to day

Duties and Responsibilities

• Convert bedroom accommodation inquiries into bookings on the phone, in person or by letter/email.
• Record and process the bookings using computer system, cancellations and amendments via phone, fax or e-mail promptly and in line with company standards.
• Liaise and communicate special requirements to other departments e.g. Cots, VIP's, room preferences and late arrivals.
• Prepare reports using both computerized reservation system and other computer software such as word and excel upon request.
• Record and manage bookings that failed to arrive, and charge the applicable no-show/cancellation fees according to the cancellation policy.
• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques and take initiative to sell higher category rooms and other F&B packages.