Tech Support specialist
Posted on :
11-06-2024
Employer Active
1 Vacancy
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Job Description
The Tier 1 Tech Support position is the first point of contact for customers seeking technical assistance. This role involves troubleshooting and resolving technical issues related to hardware, software, and networking. The Tier 1 Tech Support will work closely with the customer to understand their issue and provide a resolution in a timely manner.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot and diagnose technical issues related to hardware, software, and networking
- Provide solutions to customer issues and follow up to ensure resolution
- Escalate complex issues to higher-level support teams as needed
- Document customer interactions and resolutions in a ticketing system
- Maintain a high level of customer service and professionalism at all times
Employment Type
Remote
Department / Functional Area
Key Skills
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