Build customer intimacy: The position emphasizes customer satisfaction, suggesting the ultimate goal is to improve customer experience through quality control.
Track Field Services quality data: Key responsibilities involve creating metrics and analysing data to monitor and improve service quality.
Data analysis and reporting: Analysing data and presenting reports are central to identifying quality issues and driving improvement.
Warranty expense process reporting: This further shows a focus on customer service and cost control through quality management.
Analyse call rate data: The focus on analysing service call data for specific products reinforces the objective of improving product quality.
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