Customer Success Associate - PH
Posted on :
09-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-02-2024
Job Description
About Us
Volopay is a Y Combinatorbacked startup that combines corporate cards bill payments approvals expense reimbursements and accounting automation in one single platform. We empower businesses to manage grow and succeed with our crossplatform solution that delivers more functionality across financial operations.
We are backed by some of the top investors in the world and on our way to being one of the most influential fintech startups in Southeast Asia with ambitions to expand.
For selling a platform like this we need people who are super excited about the vision of the company and who are passionately curious about building this for businesses out there.
Key Responsibilities
- Monitor inbound customer ticket requests and route appropriately.
- Work with Product Customer Success and Sales team to make sure the customer experience is topnotch.
- Ability to understand the entire system and customer scenarios for an initial analysis of the issue.
- Proactively assess and address user needs in order to drive the best possible client experience.
- Document customer problem information recommendations and resolution in a clear and concise manner.
- Helping with execution when it comes to upselling/connecting/building a relationship with new and existing customers.
- Strong ability to work on multiple issues in a fastpaced environment and should prioritize work accordingly to business processes.
- Excellent communication and interpersonal skills.
Skills & Qualifications
- 12 years of customer support experience account management or equivalent.
- Preferred: experience with ticketing tools and chat tools (zohodesk zendesk intercom)
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
- Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.
- Flexible with work hours including weekends and holidays; willing to accommodate a schedule that may involve working from 8 am to 5 pm PHT.
- Love for excel sheets numbers and speaking to people.
- Teamwork skills.
- Attention to detail.
Our Culture
At Volopay youll thrive among passionate talented individuals who bring their energy into everything they do. Our teams diversity is our strength with musicians entrepreneurs athletes and more contributing their unique talents.
Picture a workplace thats not just about work but about a shared journey. We value your independence and trust you with tasks encouraging you to take ownership and find innovative solutions. Our culture is rooted in:
- Ownership: We believe in freedom with responsibility. Youll naturally take the lead and excel.
- Results: Were doers who overcome obstacles with a cando attitude.
- Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.
Join Volopay for a vibrant dynamic atmosphere where innovation thrives and your individuality shines.
saas,client management,global client management,customer success management,startup experience,zendesk,ticket operations,zoho desk,ticketing systems,customer service
Employment Type
Full Time
Company Industry
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
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