Customer Success Specialist - Cipla and Cordelia
Posted on :
08-02-2024
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1 Vacancy
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Job Description
Job Title: Customer Success Specialist Cipla & Cordelia
Company Name: Tatwa Technologies Ltd.
Job Type: NonTechnical
No Of Openings: 20
CTC: 2.43 LPA
Location: Thane Mumbai
Experience: 0.5 to 2 Years
About Company:
TATWA Technologies Ltd. was founded in the year 2002. In all these years Tatwa has been conferred several recognitions at the State and National level majorly related to the companys performance and its leadership in the area of IT & ITeS services. Headquartered at Bhubaneswar the State capital it now has delivery centers across the country. Tatwa s business verticals now consists of Business Process Management (BPM) Technology Consulting & Implementation(TC&I) System Consulting & Integration(SI) BPM Training and IT Staffing
Job Description
We are looking for aspiring candidates for one of our Blended Domestic Premium Customer Service Process. This is an immediate joining opportunity to work with one of the TopClass Customer Care Projects in India.
Requirements:
- Excellent Verbal and Written Communications Skills in English.
- Managing user communication via emails/ chat and outcalls Blended Process.
- Ensuring minimum turnaround time for resolving user queries & complaints
- Delivering the bestinclass service in the most friendly and timely manner
- Suggesting process & product improvements based on user feedback.
- Assisting the team in reporting & analysis.
- Being a team player and learning from your peers.
- Should be flexible to work on shifts.
Eligibility:
- Minimum of one year of experience working in blended processes like email chat voice etc.
- Excellent proficiency in written and spoken English.
- Knowledge of CRM Tools.
- Rotational Shift with 1 Week Off.
- 24 7 process
- 6 Months to 1 Year Experience in BPO (Customer Service) Preferred.
- Should be staying close to Thane/ Else easily reach Thane in 3045 mins.
Special Remarks from Company:
Interview Rounds 2 (1st Virtual 2nd Face to Face)
Centre Address:
Tatwa Technologies LTD.
803 Sunrise Business Park Rd Number 16Kisan Nagar Wagle Industrial Estate Thane WestThane Maharashtra
400604
email,voice,chat,crm tools,user communication,reporting & analysis,resolving user queries,customer service,bpo
Employment Type
Full Time
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