General Manager - Service Luxury Car Brand

• Lead and manage the entire service department ensuring efficient and effective operations while maintaining the brands service standards.
• Develop and implement service strategies to enhance customer satisfaction retention and loyalty.
• Collaborate with other departments to optimize service processes including parts technical support and customer relations.
• Monitor and manage service budgets forecasting and cost control measures to achieve profitability goals.
• Recruit train and mentor service personnel fostering a culture of excellence teamwork and continuous improvement.
• Establish and maintain relationships with customers addressing their concerns promptly and ensuring an exceptional service experience.
• Stay updated on industry trends technological advancements and best practices to incorporate into service operations.

• Bachelors degree in Business Administration Automotive Management or related field; MBA preferred.
• 10 years of progressive experience in a managerial role within the luxury automotive service sector.
• Proven track record of success in managing service operations achieving targets and enhancing customer satisfaction.
• Deep understanding of luxury car brand service standards technical aspects and customer service excellence.
• Strong leadership skills with the ability to motivate mentor and develop a highperforming team.
• Exceptional communication negotiation and problemsolving abilities.
• Ability to thrive in a fastpaced dynamic environment while maintaining a focus on quality and attention to detail.

• Competitive salary package with performancebased incentives.
• Comprehensive health and wellness benefits.
• Opportunities for career growth and advancement within a prestigious luxury car brand.
• Access to training programs and continuous learning initiatives.

leadership,negotiation,continuous learning,teamwork,technical support,continuous improvement,luxury sales