Were Urgently Hiring Customer Service Managerretail experience Viman Nagar Pune

• Drive customer loyalty by creating positive customer experiences
• Improve instore and online sales by turning those experiences into repeat visits
• Protect company assets through effective fraudanalysis strong inventory practices and effective returns procedures.

• Engage with customers daily via emainland livechat through our website to address to address and resolve their concerns. These may include instore customer service experiences issues with products such as defects missing parts or damages as well as order inquiries for purchases made throughout online site.
• Collaborate with our store field team staff where necessary to address customer concerns.
• Daily review of orders through our ecommerce platform to identify highrisk or fraudulent orders.
• Assist customers who wish to returneecommerce purchases by creating Return Authorizations Tracking customer returns using our internal audit systems and issuing refunds.
• Arrange for reshipment and tracking of ecommerce orders where necessary.
• Work proactively to preventor manage major customer service issues (i.e. backorders shipping delays etc.).
• Escalate significant issues to management.
• Identify patterns/trends in customer service tickets that indicate larger issues.

• Experience with North American customer service.
• Excellent written and spoken English.
• Customerservice mindset to balance customer satisfaction with company policy.
• Comfortable diffusing customer service issues.
• Able to problemsolve on the fly making smart judgement calls when required.
• Comfortable in a Windows environment.
• Retail experience is a plus.

customer service,retail,store