The Travel Associate is responsible for assisting clients with their travel plans including booking flights hotels visa and coordinating various travelrelated services. This role requires excellent customer service skills attention to detail and a passion for travel. The Travel Associate will work closely with clients to ensure they have memorable and hasslefree travel experiences.
Job Description
Respond to all telephone inquiries regarding booking of travel reservations
Assist clients in planning and booking travel arrangements including flights hotels car rentals tours and other travel services.
Provide expert advice and recommendations to clients based on their travel preferences budgets and objectives.
Make reservations issue tickets and manage travel itineraries.
Ensure clients have all necessary travel documents including passports visas and travel insurance.
Cross selling Wakanow products
Address client inquiries concerns and requests promptly and professionally via phone email or inperson meetings.
Keep clients informed of any changes or disruptions to their travel plans and assist with rebooking as needed.
Promote travel packages deals and special offers to clients to maximize sales and revenue.
Ensure compliance with all relevant travel regulations company policies and industry standards.
Requirements
Proficiency in the use of GDS
Strong customer service and communication skills
Travel agency experience
Passion for travel.
Ability to work well in a fastpaced and dynamic environment
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