Job Description VP Operations

Job Responsibilities:

• Provide leadership and strategic direction to the operations team
• Develop and implement operational plans and policies
• Monitor and improve operational processes and procedures
• Ensure the achievement of operational objectives and targets
• Oversee the budgeting financial management and cost control efforts
• Collaborate with other departments to optimize resource allocation
• Identify areas of improvement and implement appropriate solutions
• Manage and motivate a team of operational staff
• Ensure compliance with relevant laws regulations and quality standards
• Proactively identify and mitigate operational risks
• Managing Operation of 2000 FTE
• Must have BPO experience
• Prior experience in Insurance or Travel campaigns/ Account

Essential Qualifications and Requirments

• Bachelor's degree in Business Administration or a related field
• Matric
• Cannot be under debt review
• SA citizen or PR with SA ID

Desired Experience:

• Prior experience in Insurance or Travel campaigns/ Account
• Experience in managing crossfunctional teams
• Knowledge of industry best practices and trends
• Familiarity with quality management systems
• Experience in working with international clients or teams