Monitoring Station Officer Nights

We are looking for a FullTime Monitoring Station Officer based in our Glasgow office.

Do you have experience working within a call handling position already

Do you have a valid SIA Licence

Shift Pattern: Average of 42hrs per week working 4 on 4 off (nightshift).

Who are we

We are an awardwinning privatelyowned Glasgowheadquartered business providing security systems and guarding services to our bluechip customer base across the UK. This role is based at our Glasgow HQ with no travel required to our Regional Offices in St Albans Hertfordshire and Altrincham Cheshire.

We are growing quickly and have ambitious plans to achieve a turnover of 50m per annum by 2030. We embrace new ideas and change and value everyone s input into how we continue to thrive and grow

Our core values:

• INTEGRITY
  
• CUSTOMER EXCELLENCE
  
• PLAINSPEAKING
  
• AGILITY
  
• COURAGE & CONVICTION
  

What you ll be doing

Under the direction of the Monitoring Station Shift Supervisor your role will be to monitor the safety of premises and assets giving a fast and effective response to alarm activations or incidents. Implementing agreed client escalation procedures and carrying out relevant duties within the Monitoring Station.

About you

You ll need to be very handson and definitely have a cando attitude. You ll be smart and be a people person as we take pride in our relationships with everyone we work with. You will have a passion for security and safety and hold a valid CCTV License.

In return

We re able to offer an excellent package depending on your experience. You ll be working in a rewarding and challenging environment with a great team of professionals who are dedicated to making the company the best in the U.K. You ll have excellent career and development opportunities as you grow with us this really is a special role.

Monitoring Station Officer Key Responsibilities

Monitoring CCTV and other alarm equipment as required.

Carrying out daily/monthly checks and inspections in line with BS5979.

To follow appropriate escalation protocols in relation to alarm activations.

To effectively operate communication systems and computerised alarm monitoring systems.

Acting as a point of contact for the public emergency services and clients.

To demonstrate and maintain excellent customer service.

To record any technical faults and take the appropriate steps to have them rectified within agreed timescales.

Adhering to all monitoring station policies and procedures.

Skills required a Monitoring Station Officer:

Ability to effectively communicate with clients supervisors and peers.

Ability to maintain a positive approach under pressure.

High levels of organisation and attention to detail.

Sound IT skills and familiarity with Microsoft Office.

Ability to work well as part of a team.

To always maintain a standard of personal conduct and deportment in keeping with the nature of the business.

As a fair and ethical employer in accordance with guidelines taken from the 2010 Equality Act Prime Secure is committed to promoting equal opportunities for all; irrespective of colour race religion or belief ethnic or national origins gender marital/civil partnership status sexuality disability or age.