IT Manager
IT Manager
Posted on :
03-02-2024
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
03-02-2024
Job Description
Rust Belt Resources has partnered with a global manufacturer on a IT Change and Configuration Manager opening based out of Pittsburgh PA. The ideal person will have 3 years of experience managing ServiceNow databases (CMBD).
Responsible for corporate IT infrastructure policy standards and procedures as they pertain to change management.
This role will govern these processes and lead change control meetings.
Responsible for continuous improvement in this space and will maintain accurate documentation of the processes and changes to those processes.
A significant portion of this role pertains to ownership and maintenance of the configuration management database.
Requires competence in both design aspects of ServiceNow Common Service Data Model (CMDB) as well as data management.
Efficiently process requests create and update content and maintain records and process improvements.
Additionally expertise in ServiceNow Common Service Data Model (CSDM) Discovery Service Mapping Patterns and the Data Manager is required.
Acts as a ServiceNow and CMDB champion both within corporate IT (GIS) and business units
Owns maintains and governs the enterprise configuration management database.
Analyzes and approves incoming requests for change to CMDB and core foundation data.
Creates and updates or otherwise maintains CMDB records as needed.
Moves the company forward as it pertains to the design and organization of our CMDB data by utilizing the common service data model discovery and service mapping.
Owns maintains and governs the corporate IT change process for Infrastructure.
Facilitates weekly change management meetings for Infrastructure group.
Facilitates our daily management meeting.
Effectively documents policies standards and processes pertaining to their areas of responsibility.
Takes part in ServiceNow upgrade and change related testing exercises.
Serves as a member of our core ServiceNow team to help guide the direction and use of the tool while being the lead for CMDB and change management.
Possesses a working knowledge of the ServiceNow Change Management Module
Maintains and conducts enduser training on a periodic basis.
Participates as a project team member on projects relating to areas of responsibility.
Requirements
High school diploma or GED (Preferred: Bachelors in Information Science IT or Computer Science)
Minimum 5 years experience with ServiceNow and 2 years ServiceNow CMDB
Demonstrated knowledge of ServiceNow foundation data/tables
Experience with Microsoft Office and O365 tools including Excel Teams and SharePoint
Experience with ServiceNow CMDB in the following areas:
Common Service Data Model (CSDM)
Discovery
Service Mapping
Patterns
Data Manager
Experience with ITSM processes most importantly Change Management
ITIL Certification a plus
ServiceNow Service Request Development experience a plus
Benefits
Salary: $105000 $125000
Relocation Assistance Provided
Full Benefits (Highmark Blue Cross) with 401(k) company match 3%
This is a hybrid role in Pittsburgh PA 3 days in office 2 days remote
High school and greater ITIL ServiceNow
Employment Type
Full Time
Company Industry
Key Skills
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