Complaints Administrator
Lewknor
£24000 £30000 base salary (depending on experience)
Monday Friday
Our client is seeking a proactive and detailoriented Complaints Administrator to join their team. As a Complaints Administrator you will be responsible for handling and resolving customer complaints efficiently and effectively.
Job Responsibilities:
- Receive and process customer complaints through various channels including phone calls emails and online platforms.
- Investigate complaints by gathering relevant information interviewing involved parties and reviewing supporting documents.
- Respond to complaints in a timely and professional manner aiming for customer satisfaction and conflict resolution.
- Collaborate with other departments to gather additional information and resolve complex complaints.
- Maintain accurate and detailed records of complaints resolutions and actions taken.
- Identify trends or recurring issues and propose improvements to prevent future complaints.
- Provide excellent customer service during the complaint handling process.
Essential Qualifications:
- Excellent verbal and written communication skills.
- Strong problemsolving and decisionmaking abilities.
- Exceptional organizational skills and attention to detail.
- Ability to remain calm and professional while dealing with difficult or upset customers.
- Proficient in using customer support software and other relevant computer applications.
Desired Experience:
- Prior experience in a customer service or complaints handling role is preferred.
- Familiarity with complaint resolution best practices and techniques.
- Experience in documenting and managing complaints using a CRM system is a plus.
Apply online today or call the Crux team on.