Operational Specialist

Level: Middle to Senior (at least 8 years of Data Analyst experience required)

- Contract period: One Year

- Work Location: Ridgefield Park, NJ

- K/E bilingual Preferred

Responsible for updating, testing, and deployment of our Varicent Compensation Tool.
Working with the administration team to gather requirements and turn them into executed plans within the system.

We are seeking an analyst who has experience with Varicent Software configuration and has built plans, reporting, and workflows within Varicent.

This position will report to the Associate Director in charge of the Varicent Software

Duties and responsibilities

• Design, build, maintain and extend data models within Varicent ICM platform.
• Provide team members and users with assistance solving application related problems, such as Integration of plan designs within Varicent ICM system or reporting dashboards to display plan status.
• Analyze requirements, plan and design system tables/components using techniques, such as structured analysis, data modelling and information engineering.
• Plan and execute appropriate testing (e.g. test plans, test cases, and test scripts) to comprehensively test assigned enhancements to business applications.
• Review and analyze applications, including performance results, to provide enhancement recommendations and process improvements.
• Resolve complex technical problems in all areas of your assigned products by troubleshooting incidents, collecting detailed problem description, traces and log files, and then replication of the issue.
• Analyze customer requirements and tailor the use of the system to meet those objectives.
• Develop project plans and timelines to successfully deploy solutions and assist with data conversion
• Motivated formulate process improvements resulting from support issues, with the aim of minimizing recurring support
• Monitor and report on the status of any issues, proactively review and interpret performance against operating standards; provide information and reports results
• Serves as the primary on-call support person for trouble shooting and correcting system issues

Qualifications

• Bachelor’s degree in Computer science / related discipline with an information technology focus
• Project management experience that involves conceptualizing, organizing, planning, executing test, training users and documenting training materials
• Minimum of 9+ years' experience working with IT/Data analyzing filed
• Demonstrated experience and understanding of system development life cycle, dynamic of application development and information technology practices and methods
• Varicent experience preferred

Competencies

• Strong interpersonal and leadership skills exemplified in team work, understanding of business and customer requirement and good communication
• Willingness to challenge established practices and draw relevant conclusions including the persistency and willingness to take calculated risk within the organization
• Able to understand customer priorities and work toward accomplishing those priorities
• Ability to perform in a high pressure environment and/or crisis situation and render good decisions to resolve the problems
• Manage the time and attention based on assigned job roles and objectives