Item Writer Trilogy

iTi is seeking an industrious Interpreter Coordinator to join our Interpretations Department team!

Why we are excited about you:

You are a concise customer service professional seeking a position that can exemplify your work ethic and proficiency in providing an excellent customer service experience. You would enjoy the opportunity to:

• Join a team where you can display your ability to build and maintain relationships with both interpreters and clients.
  
• Demonstrate ability to work to define procedures and instructions that maintain iTi s culture and mission.
  
• Excellent business to business communication skills and employee relations needed to communicate assignment needs to the client and interpreter alike.
  
• Conciseness in communicating project expectations and organize and prioritize daily work flow to ensure that all deadlines are met and the company goal of 98.5% fill rate is achieved every time it is calculated (daily, weekly and/or monthly).
  
• Ability to maintain composure; experienced in conflict resolution and de-escalation support.
  
• Proficient documentation skills with strong organizational, prioritization and project management skills.
  
• Proficient in task delegation with ability to strategize and focus on placement challenges, using resources to properly assign interpreters with a specific skill set to an appropriate assignment.
  
• Excellent scheduling skills.
  
• Ability to use communication skills to determine the appropriate interpreter placement to meet the satisfaction of the client.
  
• Strong organizational, prioritization and project management skills.
  
• Proficiency in Microsoft Office including Word, Excel, PowerPoint and Outlook.
  
• Ability to work in a face paced environment, sitting in front of a computer for prolonged periods.
  
• Ability to multi-task while interacting on the phone or other electronic devices.
  
• Ability to collaborate with other iTi department teams to maintain the iTi service standard.
  

Requirements

Professional Qualifications and Experience:

• Associate Degree / bachelor s degree in business or any related field.
  
• 1 to 3 years of related work experience (at least 1 year of linguistic industry preferred).
  
• Experience in schedule management (1 year)
  
• Strong work ethic and high level of energy.
  
• Demonstrate accountability, personal integrity, organizational skills and proactive positive attitude while executing ongoing tasks.
  
• Customer centric personality.
  
• Computer savvy and able to multitask in a fast-paced environment.
  

Benefits

Why you are excited about us:

At iTi, we take pride in the relationships cultivated with both our clients and employees. We have created a company culture that is 100% focused on our clients and employees, 100% of the time. With our greatest assets onboard, our people, we have the capabilities of a large company with the flexibility and familiarity of a small, family business.

iTi s vision is to cultivate a dynamic workplace of engaged individuals motivated to deliver an exceptional, 100% client centric customer experience. We work together toward accomplishing this vision by following our core values:

Client-Centric

Team

Innovation

Expertise

Integrity at the core of everything we do

Here at iTi, we are a not only a team but a family dedicated to empowering each other every day. Innovation and continuous development within our team is always encouraged and expected, leading to limitless opportunities. Our expertise in providing multicultural language solutions for our customers within our services in collaboration with our forward-thinking culture fosters personal integrity and leading-edge improvement, creating a positive impact on a global level.

If you re seeking to work side-by-side with dedicated professionals who are committed to our vision and values, who actively encourage, inspire, and support each other, rise along with us at iTi. Additionally, iTi offers a competitive benefits package! Including but not limited to: Gym Memberships, On-Demand Telehealth and Therapy Options, Discounts on Childcare Services, Travel Discounts, Adoption Assistance, Personal Training and Development Opportunities, and many more! Inquire with a member of our People Operations Team for more information.

Be a part of building next-generation multi-cultural language solutions with our team each and everyday!

iTi, Inc. is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status, or any other basis prohibited by law. EOE, M/F/D/V